FAQ Scroll

RCloud

Rediffmail RCloud (Coming Soon) is a secure online cloud storage services. You can easily upload your images, documents and other media files online with our easy-to-use web interface or mobile app or via our desktop utility.  

Calendar

Rediffmail brings you its Calendar services for everyone, to meet their personal or business needs on both PC and Mobile; it is integrated with your email service so that your schedule and email communication can go hand in hand. Users, who believe efficiency is an asset, will surely find value in being organized. Calendar is used to organize & plan day-to-day working, manage events; and get reminders across devices. Day or week or monthly views integrated with your email.

Can I use rediffmail with my domain ?

No, you cannot use rediffmail with your domain as rediffmail id is not having prefix of your domain name so it will not be linked to your domain. To use emails against your domain you can always opt for our business emails. Choose the category which suits your business needs.

Attach Files in Rediffmail

Once you click on the "Writemail" link on the left-menu, you will see the Compose Window. Please click on the "Attach" link on the top-panel of the Compose Window. A Windows Pop-up box will open and you will be allowed to select 1 or more files as attachment. Once the attachments are uploaded you can click on the "Send" button to send your email with the attachments.

“l have lost my Rediffmail account password & unable to login”.

If you have lost your Rediffmail account password & unable to login to your Rediffmail account, please check if you are using the correct password & email to access your account. You can retrieve your password online. Please click on the link below & follow the steps to retrieve your password: https://register.rediff.com/utilities/newforgot/index.php?FormName=showlogin If for any reason the above procedure does not work for you, we can assist to retrieve the account details. Kindly send a mail to customersupport@rediff.co.in from any other account explaining the problem & our customer care team will revert on the mail at the earliest.

Common FAQ’s On Migration

1) Migration activity will take how much time A – This is totally dependent on the volume of data & number of users you are migrating. Bandwidth & Latency between RediffmailPro & Existing Provider also matters. We are already tuned for maximum throughput while migrating from Gsuite & Microsoft O365. 2) How many user can be migrated at a time. A – This depends on the total number of users,  50-100 users can be migrated simultaneously. It is suggested to perform the activity in batches if the total count of numbers are high. 3) What will happen to the data in my source mailbox. A – Data migration using IMAP facility is like copy & paste, no data will be removed from the source mailbox. 4) I have data in PST, how can this be migrated. A – Migration using IMAP is the best suggested as it is much faster & without any complications. However if PST is the only option then you can send the data through online or offline available means & the migration activity will be done from your end. You need to co-ordinate with your account manager for this migration activity. 5) How do i know if migration is completed A – The migration tool provided to you has an Admin Tab, you need to login with admin credentials to monitor the migration status.

Steps For Migration in Rediffmail

It is recommended to perform email migration as per steps given below: 1) Create the email addresses in RediffmailPro server. 2) To prevent any kind of data loss it is suggested to point the domain MX record to RediffmailPro (new mails will come on Rediffmailpro & old data can be migrated). 3) Access the Migration tool, input user credentials and IMAP server details to start the process and you can login with the admin email address ie; admin@yourdomain.com via ‘Admin’ tab to monitor the migration status. Note: There can be some security settings applied by your existing service provider which might not allow the utility to connect using IMAP. In such cases, it is suggested to disable or do low level settings for such security features. For eg: You need to turn on ‘less secure apps’ settings as Gsuite domain Administrator to allow data migration from Gsuite to Rediffmailpro.
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